Available position

ITSM Workflow Developer

Impact Analysis
CMDB
REST
Process
ITIL

Analyze, design, implement service management processes within OpenText SMAX to optimize IT and business workflows.

Job description

Typical Tasks

Conduct requirements gathering sessions to map existing manual workflows to SMAX "Best Practice" processes.
Configure the Service Portal interface to ensure a user-friendly request experience for employees.
Build automated workflows using the SMAX "Codeless" engine to streamline approvals and task assignments.
Set up the Service Catalog by defining service offerings, fulfillment plans, and user entitlement rules.
Integrate SMAX with external data sources or tools using the On-Premises Bridge (OPB) or REST APIs.

Responsibilities

Act as the lead advisor to the client on aligning their business operations with ITIL 4 standards.
Bridge the gap between business needs and technical configuration to ensure the tool solves real-world problems.
Maintain the integrity of the Configuration Management Database (CMDB) to ensure accurate asset tracking.
Manage the deployment lifecycle of the SMAX environment from initial sandbox testing to production rollout.
Enable client self-sufficiency by delivering tailored documentation and administrator training sessions.

Technical Skills

Proficiency in the OpenText SMAX platform and its Studio configuration environment.
Deep understanding of ITIL framework components such as Incident, Change, and Request Management.
Mastery of the SMAX Expression Language for creating complex business logic and validation rules.
Experience with integration technologies including REST API, JSON, and the On-Premises Bridge (OPB).
Familiarity with containerized deployments using Docker and Kubernetes, as SMAX is microservices-based.

Your future colleague
Milan KarbanITSM Practice Leader
Your application proces guide
KamčaHR Manager

All Send a resume

Hiring process

Benefits

Flexible hour

You have the freedom to organize your time as long as you meet deadlines, move projects forward, and keep the client satisfied. We meet in the office at least three times a week; the rest is up to you.

Hybrid workplace

Great ideas come from teamwork and client interactions. We offer the flexibility to work from home, but we also encourage regular meetings in the office or at client meetings, where collaboration yields the best results.

Multisport card

A healthy mind in a healthy body! When you're feeling uninspired at the computer, take a break to exercise, swim, or relax. We will support you.

Work equipment

We prefer Apple hardware, but the choice of equipment is yours. You'll also receive a phone with a data plan for personal use.

Parking space

You have the option to conveniently park right at our eco-friendly building, whether you arrive by car or bike.

Snacks

Great coffee, cool drinks from the fridge, and always something to snack on – you'll have the energy for every challenge here.

Our office

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